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Common questions

How do we do it?

Very simple: we only charge you for what you need and what you actually use, plus our small margin. We put all our effort into offering you the best price with the speed and quality of service you deserve, so we can meet our goal of lowering your bill. And we're so sure of it that there is no lock-in period, no penalties and no services you don't need. You are free to leave whenever you want, although once you're a customer we're sure you won't even consider it.

Can I sign up with Solwe anywhere in Spain?

Right now we only operate across mainland Spain, but we're working to bring you all the energy you need in the Balearic and Canary Islands, Ceuta and Melilla.

Do you also offer gas?

It's something we have in mind and we'll be offering it very soon. Good things are worth the wait.

What rates does Solwe offer?

Our model is clear, simple and transparent. We offer you power and energy always at a fair price, plus a fee of €1.99 + VAT/month. From there you can choose between two rates: one with a variable price and one with a hybrid price. We recommend the variable rate, where the price changes every month, because in the long run it usually works out cheaper. But if you'd rather pay the same price every month without worrying about ups and downs, you have the hybrid-price option. It's your call. If you're a business you're in luck: we're specialists and we want to get to know you a little better so we can give you the best possible rate based on your consumption and your needs, also with a variable or hybrid option. Every company is unique, and that's why we want to give you a unique rate. Send us your bill and we'll get in touch as soon as possible.

How can I switch to Solwe?

It's quick and easy: fill in our form and attach a bill. Or call our freephone number 900 908 768, or email info@solwenergia.com. Remember that as well as a bill you'll need to give us your bank account number and a copy of your ID. From there it's just a matter of choosing the rate that suits you best, and we take care of the rest.

What happens if there's a blackout or a fault?

The distributor owns the infrastructure: the cables that reach your home, the meter, its readings and the quality of the supply. If there's a fault in your area, the fastest route is to report it to your distributor, since they're the ones who will fix it. Afterwards, if you're not happy with their answer, you can call us and we'll try to help. You'll find your distributor's phone number on your bill. Here are the five largest. Endesa Distribución: 900 850 840 (Andalusia, Extremadura, Murcia, Castilla-La Mancha), 900 848 900 (Aragon, Castile and León, Navarre, La Rioja and Valencia), 800 760 706 (Catalonia). Iberdrola Distribución: 900 171 171. Unión Fenosa Distribución: 900 111 999 and 900 111 444. Hidrocantábrico Distribución: 900 907 001. Viesgo Distribución: 900 118 866.

Home rates

What rates does Solwe offer?

Our model is clear, simple and transparent. We offer you power and energy always at a fair price, plus a fee of €1.99 + VAT/month. From there you can choose between two rates: one with a variable price and one with a hybrid price. We recommend the variable rate, where the price changes every month, because in the long run it usually works out cheaper. But if you'd rather pay the same price every month without worrying about ups and downs, you have the hybrid-price option. It's your call. If you're a business you're in luck: we're specialists and we want to get to know you a little better so we can give you the best possible rate based on your consumption and your needs, also with a variable or hybrid option. Every company is unique, and that's why we want to give you a unique rate. Send us your bill and we'll get in touch as soon as possible.

How do we send your bills?

We send them by email. As you know, we're committed to the environment and we want to do our part. We've also gone all-in on digitalisation to be more competitive and offer you the best price.

How do we bill you?

Most bills are based on the actual meter reading your distributor sends us. Sometimes they take so long that we have to estimate it, but don't worry: any difference is settled the following month. You can also send us the reading yourself at the end of each month. And if the reading the distributor sends us doesn't add up, you can send us a photo of your meter so we can challenge it and check whether there's been a mistake. If there has, we'll issue a new bill with the updated reading.

When do we charge the bill to your account?

Between three and five days after the bill arrives in your inbox, so you have time to review it. If anything isn't clear, get in touch and we'll explain it right away.

Will my power be cut off during the switch?

No, never as a result of the supplier switching process. We handle all the paperwork.

Energy for SMEs

What rates does Solwe offer?

Our model is clear, simple and transparent. We offer you power and energy always at a fair price, plus a fee of €1.99 + VAT/month. From there you can choose between two rates: one with a variable price and one with a hybrid price. We recommend the variable rate, where the price changes every month, because in the long run it usually works out cheaper. But if you'd rather pay the same price every month without worrying about ups and downs, you have the hybrid-price option. It's your call. If you're a business you're in luck: we're specialists and we want to get to know you a little better so we can give you the best possible rate based on your consumption and your needs, also with a variable or hybrid option. Every company is unique, and that's why we want to give you a unique rate. Send us your bill and we'll get in touch as soon as possible.

How can I switch to Solwe?

It's quick and easy: fill in our form and attach a bill. Or call our freephone number 900 908 768, or email info@solwenergia.com. Remember that as well as a bill you'll need to give us your bank account number and a copy of your ID. From there it's just a matter of choosing the rate that suits you best, and we take care of the rest.

Do you have physical offices?

Not at the moment, because we want to give you the fairest price on the market and that means betting on digitalisation. But don't worry, our freephone number is always available to help you and handle anything you need quickly and smoothly.

How long does switching to Solwe take?

The legal limit is a maximum of 21 days, although it really depends on your distributor. In our experience, Endesa takes around 8-10 days, Iberdrola 8-10 days, and Gas Natural Fenosa tends to run right up to the legal limit.

Is there really no lock-in period?

As you know, we're transparent and straightforward, so we'll say it again: no, there is no lock-in period, no penalties, no strange clauses and no unbelievable discounts. You can leave whenever you want, and if another company makes you a better offer we'll match it. As you can see, we don't want you to go, even though we know that once you're a customer you won't want to leave.

Energy for key accounts

What rates does Solwe offer?

Our model is clear, simple and transparent. We offer you power and energy always at a fair price, plus a fee of €1.99 + VAT/month. From there you can choose between two rates: one with a variable price and one with a hybrid price. We recommend the variable rate, where the price changes every month, because in the long run it usually works out cheaper. But if you'd rather pay the same price every month without worrying about ups and downs, you have the hybrid-price option. It's your call. If you're a business you're in luck: we're specialists and we want to get to know you a little better so we can give you the best possible rate based on your consumption and your needs, also with a variable or hybrid option. Every company is unique, and that's why we want to give you a unique rate. Send us your bill and we'll get in touch as soon as possible.

How can I switch to Solwe?

It's quick and easy: fill in our form and attach a bill. Or call our freephone number 900 908 768, or email info@solwenergia.com. Remember that as well as a bill you'll need to give us your bank account number and a copy of your ID. From there it's just a matter of choosing the rate that suits you best, and we take care of the rest.

Do you have physical offices?

Not at the moment, because we want to give you the fairest price on the market and that means betting on digitalisation. But don't worry, our freephone number is always available to help you and handle anything you need quickly and smoothly.

How long does switching to Solwe take?

The legal limit is a maximum of 21 days, although it really depends on your distributor. In our experience, Endesa takes around 8-10 days, Iberdrola 8-10 days, and Gas Natural Fenosa tends to run right up to the legal limit.

Is there really no lock-in period?

As you know, we're transparent and straightforward, so we'll say it again: no, there is no lock-in period, no penalties, no strange clauses and no unbelievable discounts. You can leave whenever you want, and if another company makes you a better offer we'll match it. As you can see, we don't want you to go, even though we know that once you're a customer you won't want to leave.

Energy for homeowner communities

What rates does Solwe offer?

Our model is clear, simple and transparent. We offer you power and energy always at a fair price, plus a fee of €1.99 + VAT/month. From there you can choose between two rates: one with a variable price and one with a hybrid price. We recommend the variable rate, where the price changes every month, because in the long run it usually works out cheaper. But if you'd rather pay the same price every month without worrying about ups and downs, you have the hybrid-price option. It's your call. If you're a business you're in luck: we're specialists and we want to get to know you a little better so we can give you the best possible rate based on your consumption and your needs, also with a variable or hybrid option. Every company is unique, and that's why we want to give you a unique rate. Send us your bill and we'll get in touch as soon as possible.

How can I switch to Solwe?

It's quick and easy: fill in our form and attach a bill. Or call our freephone number 900 908 768, or email info@solwenergia.com. Remember that as well as a bill you'll need to give us your bank account number and a copy of your ID. From there it's just a matter of choosing the rate that suits you best, and we take care of the rest.

Do you have physical offices?

Not at the moment, because we want to give you the fairest price on the market and that means betting on digitalisation. But don't worry, our freephone number is always available to help you and handle anything you need quickly and smoothly.

How long does switching to Solwe take?

The legal limit is a maximum of 21 days, although it really depends on your distributor. In our experience, Endesa takes around 8-10 days, Iberdrola 8-10 days, and Gas Natural Fenosa tends to run right up to the legal limit.

Is there really no lock-in period?

As you know, we're transparent and straightforward, so we'll say it again: no, there is no lock-in period, no penalties, no strange clauses and no unbelievable discounts. You can leave whenever you want, and if another company makes you a better offer we'll match it. As you can see, we don't want you to go, even though we know that once you're a customer you won't want to leave.

Have a technical question? Write to us.

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